We have answered our clients’ most frequently asked questions below. If you are unable to find the answer to your question below, please email us at info@islandcoasttransportation.com and a client service representative will respond to you shortly.
Reservations and Traveling
Vehicle Issues
Special Needs
Payment/Tolls/Cost
Credit Card Payment
Lost Items
Corporate Account
Reservations and Traveling
1. How much notice is required to make a reservation?
2. Will I get a call when my car arrives?
3. Can the driver come into my building to pick up my luggage and bring it out to the car?
4. How much notice is required to cancel a reservation?
5. May I make a last minute change to my reservation?
6. If I have already booked a reservation from the airport, what should I do once I land?
7. For airport pickups, must I reserve a car in advance or can I just call once I land? How long will it take to pick me up?
Vehicle Issues
1. Must I wear a seat belt in a Island Coast Transportation Car?
2. Must my child be in a child safety/booster seat?
3. Does Island Coast Transportation supply infant or booster seats?
4. What are the passenger and luggage capacities of the various vehicles?
Special Needs
1. Does Island Coast Transportation provide handicapped accessible vehicles?
2. Will Island Coast Transportation carry a Service Dog?
3. May I bring my pet in a Island Coast Transportation vehicle?
4. How old must my child be to travel alone?
Payment/Tolls/Parking/Cost
1. Can I get a receipt when I pay in cash?
2. Who is responsible for any toll charges incurred during my trip?
3. Is tipping mandatory? Is there a set percentage I must tip?
4. May I pay with a personal or business check?
5. Does Island Coast Transportation charge waiting time? If so, how is waiting time charged?
6. Does the fare include tolls?
7. Does the fare include tip, wait time or additional stops?
8. How can I pre-pay for a reservation?
9. Parking fee?
Credit Card Payment
1. My credit card will not be in the vehicle for the driver, what can I do?
2. May I change my form of payment at the end of the trip?
3. Can I use my debit card to pay for a ride?
Lost Items
1. If I left a personal item in a Island Coast Transportation car, how can I get it back?
Corporate Accounts
1. How can I apply for a corporate account?
Reservations and Traveling
- How much notice is required to make a reservation?
Island Coast Transportation requests that you book a reservation a minimum of 48 hours in advance to ensure a car will be available. However, we can often provide unscheduled pickups. You may call us for 24-hour or same-day availability. - Will I get a call when my car arrives?
As a courtesy, we do not call unless specifically requested to by our clients. - Can the driver come into my building to pick up my luggage and bring it out to the car?
Unfortunately, drivers are unable to leave their vehicles unattended. The drivers will be pleased to assist with your luggage from the front of your building to the vehicle. - How much notice is required to cancel a reservation?
Island Coast Transportation policy for Cancellation of reservations is a minimum of 24-hours in advance and accepted BY PHONE ONLY to a client service representative. E-mail cancellations are accepted only 72-hours (3-days) in advance of the reservation date. Cancellations less than 24-hours before pickup are subject to booking fee and/or entire fare. - May I make a last minute change to my reservation?Island Coast Transportation attempts, to the best of its ability, to accommodate last minute changes.If you would like to make a change to your reservation, please notify us by email if 72-hours (3-days) prior. If you need to change your 24-hours before your pickup, PLEASE CALL and speak directly to a client service representative.
- If I have already booked a reservation from the airport, what should I do once I land?
After you retrieve your luggage, please call us with your confirmation number so that we can direct you to your car. The driver will pick you up within minutes at a designated curbside meeting point located right outside your baggage claim.You may reach us at (239) 989-2658 or (888) 490-0573 - For airport pickups, must I reserve a car in advance or can I call for a car once I land? How long will it take to pick me up?Advance reservations are recommended to ensure availability and a car is waiting for you. Island Coast Transportation will do attempt to accommodate all unscheduled airport pickups. Please call us once you have landed to check our availability.
Vehicle Issues
- Must I wear a seat belt in an Island Coast Transportation vehicles?
Yes. Island Coast Transportation affiliated vehicles are for-hire vehicles. Therefore, Island Coast Transportation highly encourages all riders to buckle their seatbelts while traveling. - Must my child be in a child safety/booster seat?
Yes. Island Coast Transportation policy requires child restraint seats. Please note the following: Child Seats: Infant (rear-facing); Toddler (forward-facing) and Booster Seats are available but installation of the seat in the vehicle is the sole responsibility of parent pursuant to Florida Statute.
Florida Statute 316.613 ; Child Seats: Infant (rear-facing); Toddler (forward-facing) and Booster Seats are available but installation of the seat in the vehicle is the sole responsibility of parent pursuant to Florida Statute. Florida Statute 316.613 ; ….. (6) The child restraint requirements imposed by this section do not apply to a chauffeur-driven taxi, limousine, sedan, van, bus, motor coach, or other passenger vehicle if the operator and the motor vehicle are hired and used for the transportation of persons for compensation. It is the obligation and responsibility of the parent, guardian, or other person responsible for a child’s welfare, as defined in s. 39.01(47), to comply with the requirements of this section. - Does Island Coast Transportation supply infant or booster seats?
If you would like Island Coast Transportation to provide child car seats, you may order your vehicle equipped with a “standard” infant seat rear- facing, toddler forward-facing, or booster seats. A fee may apply depending on car seat type. Your client service representative can assist you. - What are the passenger and luggage capacities of the various vehicles?
Sedans and Luxury Sedans can accommodate up to four passengers with 3 standard size pieces of luggage.
Click here for all vehicles and their capacities.
Special Needs
- Does Island Coast Transportation provide handicapped accessible vehicles?
No. Currently we do not offer handicap vehicles. - Will Island Coast Transportation carry a Service Dog?
Yes. When booking a reservation, please notify one of our client service representatives that you will be traveling with a service dog so that we can accommodate you appropriately. - May I bring my pet in an Island Coast Transportation vehicle?
Yes by advance reservation only. Island Coast Transportation will accommodate dogs, cats and small pets in most vehicles. With the exception of service dogs, any animal over 25-lbs must ride in van. All animals must be leashed or in a carrier when traveling in an Island Coast Transportation vehicle.
When traveling with a pet, you must notify your client service representative in advance so that Island Coast Transportation can accommodate you. Please note that if you fail to notify a reservationist that you are traveling with a pet, the driver reserves the right to refuse to transport the pet. - How old must my child be to travel alone?
Unaccompanied minors require written parental/guardian consent to travel alone. Please contact our client service representative for further information.
Payment/Tolls/Parking/Cost
- Can I get a receipt when I pay in cash?
We will provide you with a cash receipt, upon request, via email at the end of your trip. Your Online Account allows you to easily generate receipts for all trips. You may also call our office at (239) 989-2658 Monday-Friday between 9am-5pm and request a e-mailed receipt . - Who is responsible for any toll charges incurred during my trip?The fare quoted by our client service representative or on our website includes the toll amount, unless specifically outlined in your confirmation./li>
- Is tipping mandatory? Is there a set percentage I must tip?<
When traveling in a Luxury Sedan, 11 to 14-passenger vans, the gratuity is at the discretion of the Client. It is customary in Florida to tip a driver 15%-20% and is not included in fare.The fare quoted by a client service representative or on our website does not include the tip amount. - May I pay with a personal or business check?No, we do not accept checks. We accept cash, all major credit cards, including American Express, Visa, MasterCard and Discover.
- Does Island Coast Transportation charge for waiting time? If so, how is waiting time charged?Yes. Waiting time charges may be incurred if a passenger arrives late to a pick-up. Waiting time is based on the hourly rate for a particular vehicle and is charged at 15 minute increments.Time spent waiting at additional stops will also be charged as waiting time. Waiting time charges may apply after the complimentary waiting time expires on a round-trip.
We do not charge waiting time for curb side pick-ups at the airport.
We charge waiting time for meet & greet service at the airport.
For all MEET AND GREET please be advised:
For international flights the first 45-mins are free all additional waiting time is billable.
For domestic flights the first 30-mins are free all additional waiting time is billable.
- Does the fare include tolls?
Yes. The fare does include tolls, unless otherwise specified. - Does the fare include tips?
No. Tips are not included, waiting time, or additional stops. - How can I pre-pay for a reservation?
You may pre-pay reservation by contacting your client service representative. We accept American Express, Visa, MasterCard and Discover credit cards. - When parking fee applies and how much is parking fee?
Parking fee applies when you request meet & greet service at the airport. Parking fees range from $3 to $15.
Credit Card Payment
- My credit card will not be in the vehicle for the driver, what can I do?
If you would like to pay by credit card but the card will not be present at the time of the ride, you may contact your client service representative to arrange pre-pay service. If you are booking online, you must complete the reservation first; be sure to add a note that requesting pre-pay service. If you have any questions, please call (239) 989-2658 or (888) 490-0573. - May I change my form of payment at the end of the trip?
Yes, your reservation will be guaranteed by credit card on file. You may pay cash or another card directly to the driver in vehicle. - Can I use my debit card to pay for a ride?
Yes. An imprint of your debit card will be taken by the driver and/or called in for immediate processing.
Lost Items
- If I left a personal item in a Island Coast Transportation car, how can I get it back?
If you think you have left an item in one of our vehicles, you may report the lost item by contacting our client service department at 239-989-2658.A client service representative will get back to you regarding the status of your property.Returns will be made at the client’s expense. If you wish to have FedEx pick up the item from our office and deliver it to you, notify a client service representative that you will arrange for FedEx to make the delivery.Back To Top